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The whole member guide is readable here without an account — articles that need one to follow along are marked. Sign in if you hold a committee role, which adds the guidance for it.
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What you see when you sign in

What your dashboard tells you, what each menu item is for, and where to start.

3 min read Created 26 Jul 2026

Overview

Signing in takes you to your dashboard. The panel at the top tells you where your membership stands — that is the short answer to "what is happening with my membership".

What you see depends on your membership. Someone waiting for a decision sees progress. A member sees their dates and shortcuts. Someone due to renew sees a reminder.

Your account and your membership are two different things. Your account is how you sign in. Your membership is what we hold about you. You can have an account and not be a member yet — that is what a new signup is.

Menu items appear when they apply to you. Nothing is hidden — you simply do not see sections you cannot use.

Reference

Home Your dashboard. Where your membership stands, your dates, what has happened recently, upcoming events.
My Profile Your details and your password. Your membership card opens from here.
Events What is coming up, and one click to say you are going. You need to be a member.
My Referrals Everyone you have brought in, and the form to invite someone.
Receipts Every payment you have made, as a PDF you can download.
Help This guide. It has its own search.

Step-by-step

  1. Read the panel at the top first
    It tells you where your membership stands, your dates, and the one thing to do if there is one.
    The panel at the top of your dashboard.
    The panel at the top of your dashboard.
  2. Do what it asks, if it asks anything
    Complete your registration takes you to the form. Payment Due carries the payment link — the same one we emailed, so you do not have to find the email.
  3. Check Recent Activity before asking us anything
    It lists everything that has happened to your membership, with dates. It usually answers "did that go through?" on its own.
  4. Set up two things once
    The button in the top bar switches between light and dark. The sidebar can shrink to just icons. Both are per device, so they do not follow you to your phone.
    Press Ctrl + K (or ⌘ K) anywhere to search. It finds pages and your own records.

Tips

The search in the top bar covers pages and your own receipts and events. It is usually quicker than clicking around.
If you are on the committee as well as being a member, your account menu has a Personal / Organization switch.
The version number at the bottom of your account menu is worth quoting if you report a problem.

Notes

A new account has no membership yet. Your dashboard says so and links you to the form.
Your Member ID is on your dashboard and your card. It is what we use to find you.

Troubleshooting

Your dashboard says Complete your registration.

Why it happens: You have an account but have not sent in an application. They are two separate steps.

What to do: Follow that link. The form goes in all at once, so allow a couple of minutes and have your address to hand.

Your menu is shorter than someone else’s.

Why it happens: You see the sections that apply to you. Committee members see more.

What to do: Nothing to fix. If something you genuinely need is missing, check your status on your dashboard, then ask us.

You sign in and are immediately signed out.

Why it happens: Your browser is blocking cookies — usually private browsing.

What to do: Use a normal window, or allow cookies for this site, then sign in again.

A panel you expected is not there.

Why it happens: Panels appear when they apply. A renewal reminder only shows when you can renew, and events only when there are some.

What to do: Check the panel at the top to see where you stand. A missing panel usually means it does not apply to you.

Related articles

Signing in, and what to do when you cannot Access & Account The two ways to sign in, how to reset a forgotten password, and why you sometimes have to wait. What your membership status means Membership Every status you might see, what it means, and whether you or we need to do something next. Joining as a member Membership How to apply, what happens next, and when your membership actually starts. Inviting people to join Referrals & Events Needs an account The three ways you get credited, how to invite someone, and how to chase or cancel an invitation. Search, shortcuts and dark mode Using the Portal Needs an account The fastest way to get around, and how to set light or dark mode. When to ask us, and what to send Support The things you cannot do yourself, and the three details that get them sorted in one reply.
Still need help?
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