Your membership card

How to open your card, save it for offline use, and check that someone else’s card is genuine.

3 min read Created 26 Jul 2026

Overview

You get a card once you are a member. Open it from My Profile — it opens over the page, sized for a phone.

It shows your photo, your name, your Member ID, your membership type and the date it is valid until. All of it comes from your record, so if you correct your name or change your photo, the card shows it next time you open it.

Download it as a PDF to keep on your phone. That copy works with no signal and no signing in, which is what you want at an event.

The QR code is the useful part. Anyone can scan it to check the card is genuine — it opens a page on our portal that confirms it. A photo of a card proves nothing; a scan does.

If you are the one checking, look at the web address after you scan. A page that looks right on the wrong website means nothing.

Reference

When you get it	When you become a member. There is no card before you have paid.
After renewing	Your Member ID and card number stay the same. Only the valid-until date changes.
What a scan shows	Your name, your Member ID, and whether your membership is valid now.
What it does not show	Your address, phone number, email or payments.
If your membership has run out	The page says so, honestly. That is not a fault.

Step-by-step

Open it from your profile

My Profile has the card. It opens over the page, so you do not lose your place.

Your membership card.
Check the three things that come from your record

Your name, your photo and the valid-until date. If any of them is wrong, fix your profile and open the card again.
Download the PDF to keep on your phone

It works without signal or signing in. Download it again after you renew — an old copy still shows the old date.
To check someone’s card, scan it and look at the web address

The QR code opens our verification page and confirms the membership. Scanning is the easy part. Checking that the address really is our portal is the part that proves anything.

The page you get when you scan a card.
If you print it, print at full size

No shrinking. The code has to stay square and sharp to scan.

Tips

Download it again every time you renew.

Add your photo before an event. A card with a photo is quicker to check at the door.

Keep the PDF on your phone rather than relying on signal at the venue.

Notes

A screenshot of your card cannot be verified. Only the QR code can.

Nothing on the verification page reveals your contact details.

Troubleshooting

You have no card.

Why it happens: Cards come with membership, so there is none before your payment goes through.

What to do: Check your status on your dashboard. The card appears once you are Active.

The name or photo on it is wrong.

Why it happens: The card shows whatever is on your record.

What to do: Fix it in My Profile, then open the card again. If the field is locked, ask us.

The saved PDF shows an old date.

Why it happens: A downloaded copy keeps the date it was made with.

What to do: Download it again.

A scan says the membership is not active.

Why it happens: The membership has run out or been closed.

What to do: If that is wrong, check your dashboard first, then ask us.

Your receipts Payments & Renewal Needs an account Where to find your receipts, how to keep them, and how someone else can check one is genuine. Your details, and what you can change Needs an account What you can edit yourself, what you have to ask us about, and what changing your email affects. What your membership status means Membership Every status you might see, what it means, and whether you or we need to do something next.

Still need help?

The membership office can look at your record directly.

Contact support