What your membership status means
Every status you might see, what it means, and whether you or we need to do something next.
Overview
Your membership has one status at a time. Your dashboard shows it at the top.
The useful question is who needs to act next. Three statuses are waiting for you: Payment Due, On Hold and Renewal Pending. The rest are waiting for us, or for a payment to clear.
Three statuses close your portal access: Rejected, Resigned and Terminated. If you are signed out and told your account is no longer active, that is why.
Reference
| Under Review | We have your application and have not decided yet. Nothing for you to do. |
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| On Hold | We need something from you. The reason is shown with the status. |
| Payment Due | You are approved and the fee is unpaid. The link is on your dashboard and in your email. |
| Active | You are a member. Your card, your receipts and event RSVPs all work. |
| Expiring Soon | Still Active. It means your membership ends within 90 days, which is when you can renew. |
| Renewal Pending | Your membership has run out and the last date to renew has passed. Nothing has been decided. You stay here until you renew or we look at your case. |
| Membership Ended (Non-Renewal) | We looked at your case and recorded that your membership ended because it was not renewed. You can still renew, and you keep your Member ID and your history. |
| Suspended | A temporary penalty. You keep your portal access. |
| Rejected | Your application was not accepted. Portal access ends. |
| Resigned | You asked to leave and we approved it. Portal access ends. |
| Terminated | We ended the membership. Portal access ends. |
Step-by-step
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Look at the top of your dashboardIt names your status and shows the dates behind it.
Your membership status, at the top of your dashboard. -
Check the list above to see who acts nextThat tells you whether there is anything for you to do, or whether you are waiting on us.
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If it is yours, clear itPayment Due: open the payment link. On Hold: read the reason shown with your status, send us what we asked for, and reply to our email.
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If it is ours, check Recent Activity firstIt shows the last change and any note we added, with a date. That usually answers the question.We work through applications in order. Give it a few working days, and quote your Member ID if you write to us.
Tips
Notes
Troubleshooting
It says Payment Due but you have already paid.
Why it happens: The payment company has not confirmed it yet, or the money was held but not taken.
What to do: Check Receipts and your activity trail. If money left your account and nothing has changed within a day, send us the payment reference. Do not pay again.
You were signed out and told your account is no longer active.
Why it happens: Your membership is Rejected, Resigned or Terminated.
What to do: Contact us. This is not something you can undo from the portal.
Your status changed and nobody told you why.
Why it happens: Someone made a change to your record.
What to do: Your activity trail shows the change and any note with it. Quote your Member ID when you ask about it.
Your membership has run out and you are not sure where you stand.
Why it happens: Running out does not change your status by itself. After the last date to renew passes, you are Renewal Pending — a case waiting for a decision, not a closed membership.
What to do: Renew if you want to stay; that clears it at once. If you do not, we will look at your case and decide. Nothing is decided by the calendar alone.