Signing in, and what to do when you cannot

The two ways to sign in, how to reset a forgotten password, and why you sometimes have to wait.

4 min read Created 26 Jul 2026

Overview

There are two ways to sign in: with your email and a password, or with Google. You use whichever one you set up when you joined.

These are not interchangeable. If you signed up with Google, there is no password. If you signed up with a password, Google will not recognise you.

Nobody here can see your password. We can only send a reset to your email address, or change which address it goes to — and we check who you are before doing that.

Two things can lock you out for a short while, and both look like a fault if you do not expect them. Three wrong passwords locks your account for ten minutes. Trying too many times in one minute blocks your whole internet connection for a minute. Waiting fixes both.

One more thing worth knowing: if your membership has been closed, you can sign in and then be signed straight back out. The sign-in worked; the membership check is what stopped you.

Reference

Three wrong passwords	Your account is locked for 10 minutes. Nobody needs to unlock it — just wait.
Too many tries in a minute	You see Too Many Requests. Wait a minute and try again. This applies to your internet connection, not your account.
Reset link	Works once, and only for 30 minutes. Asking for a new one cancels the old one.
Staying signed in	About 2 hours. Closing the tab does not sign you out — only Log out does.
Google sign-in	You go to Google, then come back. No password is involved.
Closed memberships	If your membership was refused, resigned or ended, you are signed out again straight away.

Step-by-step

Sign in the way you set up

Email and password, or Continue with Google. Your email address is not case sensitive. Your password is.

The sign-in page.
If it will not let you in, check the simple things

Make sure you are using the email address we have for you. Type your password in by hand rather than letting the browser fill it. An old saved password is the usual reason a login that always worked suddenly stops.
Reset it instead of guessing again

Use Forgot your password on the sign-in page and enter your email address. The page says it has sent the email either way, so nobody can use it to find out who is a member.

Three wrong guesses locks you out for ten minutes. Resetting is quicker than a fourth try.
Use the newest email, and use it soon

The link works once and lasts 30 minutes. If you asked twice, only the newest email works. Open it on the device you want to sign in on.

Screenshot

The password reset email.
To change a password you still know, use your profile

My Profile, then Security. You need your current password. It changes at once, and you stay signed in everywhere else.
Log out properly on a shared computer

Use Log out in the menu under your name. Just closing the tab leaves you signed in for up to two hours.

Tips

A few unrelated words make a better password than a short one with symbols in it. This account holds your payment history.

If you signed up with Google, keep using Google. There is no password to fall back on.

Ask for the reset on the device you want to use afterwards, so the link opens in the right place.

Notes

The ten-minute lock is on your account. The one-minute block is on your internet connection — so on shared office wifi, somebody else’s attempts can affect you even when your account is fine.

Too Many Requests is about how often, not about your password being wrong.

We never say whether an email address is registered. That is on purpose.

Troubleshooting

It says Invalid login and you are sure the password is right.

Why it happens: Usually a different email address from the one we have, or an old saved password.

What to do: Type both by hand. If it still fails, reset it — you only get three tries before a ten-minute lock.

You are locked out.

Why it happens: Three wrong passwords.

What to do: Wait ten minutes, then reset your password rather than guessing again. Nobody needs to unlock anything.

It says Too Many Requests.

Why it happens: Too many attempts from your connection in one minute.

What to do: Wait a minute. If it happens again straight away on shared wifi, somebody else on the same connection is trying too.

The reset link says it has expired.

Why it happens: It was used already, it is over 30 minutes old, or you asked for a newer one.

What to do: Start again and use only the newest email.

You sign in and are immediately signed out.

Why it happens: Either your browser is blocking cookies, or your membership has been closed.

What to do: Try a normal window rather than private browsing. If the message says your account is no longer active, contact us.

The reset email never arrives.

Why it happens: It went to spam, or the address is not the one we have.

What to do: Search your whole mailbox for Mangala United. If it is on no address you own, we will need to change the address on your account.

Where your settings are Needs an account Why there is no Settings menu, and where to find your password and your details. What your membership status means Membership Every status you might see, what it means, and whether you or we need to do something next. When to ask us, and what to send Support The things you cannot do yourself, and the three details that get them sorted in one reply.

Still need help?

The membership office can look at your record directly.

Contact support