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Payments & Renewal

Your receipts

Where to find your receipts, how to keep them, and how someone else can check one is genuine.

3 min read Created 26 Jul 2026

Overview

Every payment you make produces a receipt, and they all stay here under Receipts. You do not need to keep the emails.

Payments you made by cash or cheque are there too, so the list is your full payment history however you paid.

A receipt is a record of one payment, so it shows your details as they were on the day you paid. It is not updated later if you change your address. That is why it is worth fixing your profile before you renew, not after.

Each receipt has a QR code. Anyone can scan it — your accountant, a finance office — and our portal confirms the receipt is genuine. They do not need to sign in. That is what makes a downloaded PDF worth something to someone outside.

Reference

What is on it Your name and Member ID, the amount, what it was for, the period it covers, and our registration details.
Checking one is genuine Scan the QR code, or use the address printed on it. No sign-in needed.
Why old ones do not update A receipt records one payment on one day. Changes to your profile show on future receipts only.
Using it for tax What you can claim depends on our registrations, which are printed on the receipt. Ask us if you need it for a return.

Step-by-step

  1. Open Receipts
    It is under My Membership in the sidebar. Newest first, so a renewal you have just paid is at the top.
    Your receipts.
    Your receipts.
  2. Download the PDF
    Keep the PDF rather than a screenshot. A screenshot blurs the QR code, and a blurred code will not scan.
  3. Send the link if someone needs to check it
    Scan the QR code on the PDF, or use the address printed on it. The page works without signing in, so your accountant can check it directly.
    A receipt, with its QR code.
    A receipt, with its QR code.

Tips

Download each receipt when you get it and file it with that year’s papers. Easier than hunting for it at tax time.
Print from the PDF, not from the list page.
Send the verification link rather than a photo. It proves the receipt is real; a photo does not.

Notes

If a payment is not in the list, it was never confirmed. Check your status and your activity trail before assuming the receipt is lost.
We can reissue an old receipt if there is a formal reason, but you cannot do it yourself.

Troubleshooting

Nothing happens when you click download.

Why it happens: Your browser is blocking the download or the pop-up.

What to do: Allow pop-ups for this site, or right-click the link and save it.

The name or address on a receipt is out of date.

Why it happens: It shows your details as they were on the day you paid.

What to do: Fix your profile so future receipts are right. Ask us if an old one genuinely has to be reissued.

Related articles

Your membership card Card & Profile Needs an account How to open your card, save it for offline use, and check that someone else’s card is genuine. Paying your fee How paying works, how to tell it worked, and what to do if it fails. Your details, and what you can change Card & Profile Needs an account What you can edit yourself, what you have to ask us about, and what changing your email affects.
Still need help?
The membership office can look at your record directly.
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